What it’s All About

Many customers ask me how I got into the kilt business.  My answer is usually the story about my daughter, who was a Highland dancer, and how I needed to dress her in the most economical way possible, which was to make her kilts myself.  Then I tell them about the years of attending kiltmaking classes with Elsie Stuehmeyer, and my desire to perfect my skills.  The story continues as I began to make kilts for more and more customers, ending where I am now, with a business that encompasses bespoke kilts, kilt accessories like socks and sporrans, Scottish jewelry, and other specialized items.  In order to make a success of this, I have had to develop a philosophy and an approach to everything I do.  This is what I would like to share with you now.

  1. I actually do care whether people are happy with their kilt purchase, and I will do whatever is necessary to make it fit to their satisfaction.  This includes moving buckles and straps, re-hemming, or whatever needs to be done.  It’s all part of my fit guarantee.
  2. I try to give people a realistic time frame for the completion of their order.  there is nothing worse (from my point of view) than getting a nasty email demanding  delivery of an order, so I do everything in my power to get things out by the promised date.  There are occasional delays caused by fabric being temporarily unavailable, but I notify people about this.
  3. I try to respond to communications promptly.  This is something that I expect when I contact a business, so I hold myself to that standard.
  4. I try to provide advice when asked about other components for customers’ outfits, and I keep a list of suppliers of items that I do not carry.  I can’t do it all, so this is an essential part of the service I provide.
  5. Last, but not least, I try to be polite and welcoming to everyone.  People are coming to my home, so I treat them as guests.

    I get a great deal of pleasure from seeing my kilts out and about, and this is part of what motivates me to keep going, even with sore fingers and a stiff neck from too much sewing.  I can only hope that my customers continue to be happy with their purchases- that’s what it’s all about.